FAQ
General Questions
We specialise in repairing and servicing all types of leisure vehicles, including caravans, motorhomes, campervans, trailers, and horse trailers. Moreover, our services cover mechanical repairs, electrical system checks, damp repairs, bodywork, and routine maintenance, ensuring your vehicle stays safe, efficient, and road-ready for every journey.
Our main service centre is located on Bayley Street, Stalybridge, SK15 1PZ. Additionally, for specific directions and a detailed map, please visit our contact page.
Booking and Scheduling
You can book a service appointment by calling us on 0161 464 0144, emailing us at hello@touringleisureservices.co.uk or using our online booking system through our website.
We are open from Monday to Friday, 8:00 AM to 4:30 PM, and on Saturdays from 8:00 AM to 1:00 PM. However, we are closed on Sundays and public holidays.
We recommend that you book your service appointment at least one week in advance to ensure availability, especially during peak seasons. However, we sometimes have emergency slots available, so please contact us directly for the latest availability.
Servicing
Our caravan service includes a comprehensive multi-point inspection covering the 230v mains electrical system, 12v electrical system, fire and safety, gas supply and appliances, water supply, waste and toilet systems, bodywork, damp check, and chassis and running gear. Additionally, the cost for a single-axle caravan service is £195 plus parts.
Our motorhome service includes a detailed multi-point inspection covering the 230v mains electrical system, 12v electrical system, fire and safety checks, gas supply and appliances, water supply, waste and toilet systems, bodywork, damp report, and underbody check. Furthermore, the cost for a motorhome service is £220 plus parts.
We highly recommend servicing your caravan or motorhome annually to ensure it remains in optimal condition. Additionally, regular servicing helps prevent potential issues and keeps your vehicle safe and reliable on the road.
While our workshop conducts a basic function and safety check to identify any fundamental issues, it’s important to note that optional items like motor movers and air conditioning units are not included in a standard caravan service. However, these additional fitments can be checked, serviced, or maintained as part of an extra, chargeable service. Therefore, please contact us for more details or to book these optional checks.
Yes, we service a wide variety of vehicles, including trailers, teardrop campers, and horse boxes. In addition, our comprehensive service covers mechanical repairs, electrical system checks, bodywork, and routine maintenance for all these vehicle types, ensuring they stay in excellent condition.
Damp Repairs
Yes, we specialise in damp repairs for caravans and motorhomes. Our repair process follows a clear four-stage approach to ensure a lasting fix and restore your vehicle to top condition:
First, we identify the source of water ingress and inspect all affected areas so we can plan a complete repair.
Next, we remove any damaged wood and timbers to prevent further deterioration.
Then, we rebuild and replace the affected sections using high-quality parts and materials to restore structural integrity.
Finally, the repair passes a rigorous quality-assurance check to ensure the work meets our high standards and the issue has been fully resolved.
In addition, we document the whole process and advise on any preventative measures to reduce the risk of future damp problems. If needed, we can also provide a written damp report for insurance or resale purposes.
Regular servicing is the easiest way to catch damp early and prevent long-term damage. Moreover, our detailed service reports highlight any potential issues, so you can address them before they become costly repairs. By staying proactive, you not only protect your caravan or motorhome but also extend its overall lifespan.
We follow the recommendations and guidelines from recognised organisations and trade bodies, which is why we suggest changing tyres every five years. This approach helps maintain safety, performance, and peace of mind while travelling.
Preparing for A Service
To prepare your caravan or motorhome for a service, first ensure the vehicle is clean and free of personal items, especially in inspection areas like storage compartments and around appliances. Next, check that all systems — electrical, water, and gas — are turned off, and be sure to provide any necessary keys or access codes. Additionally, it’s helpful to make a note of any specific issues or concerns you may have, so that our technicians can address them efficiently during the service.
Mechanical Servicing
Yes, we offer comprehensive mechanical servicing for motorhomes to keep your vehicle running smoothly and efficiently. Our expert team handles everything from engine diagnostics and oil changes to brake inspections and suspension checks. Moreover, we use high-quality parts and tools to ensure lasting performance and reliability on every journey.
It is recommended to service the mechanical components of your motorhome at least once a year or every 10,000 miles, whichever comes first. Regular servicing not only helps maintain performance but also prevents costly major issues down the line. Additionally, please refer to your vehicle handbook to confirm the manufacturer’s recommended service intervals for optimal care.
Yes, our technicians are highly trained and fully qualified to work on the mechanical components of motorhomes and other leisure vehicles. In fact, they have extensive experience and industry-recognised certifications, which ensures they can handle all types of mechanical servicing and repairs with precision and care.
Yes, we offer pre-trip mechanical checks to ensure your motorhome is in top condition before you set off on your journey. During this inspection, we carefully check the engine, brakes, fluids, and other essential mechanical systems. As a result, you can travel with confidence knowing your vehicle is safe and road-ready.
Insurance Repairs
Yes, we work with most major insurance companies and can assist you with the claims process. Please provide your insurance details, and any contact details, and we can provide them with the necessary information.
Our team consists of highly skilled and certified engineers with years of hands-on experience in caravan and motorhome servicing, repairs, and maintenance. Many of our technicians hold industry-recognised qualifications and undergo regular training to stay up to date with the latest technologies and safety standards. As a result, you can trust that your vehicle is in expert hands, receiving professional care and attention at every stage.
Parts and Warranty
We always strive to use genuine parts whenever possible to maintain the integrity and performance of your vehicle. However, if certain parts are obsolete, we source high-quality replacements from reputable manufacturers. This way, we ensure every repair meets our high standards for reliability, safety, and long-term durability.
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Yes, we provide a warranty on all our repairs. The duration and terms vary depending on the type of repair and the parts used. Therefore, we recommend speaking with our service advisors for full details and to ensure you understand the coverage for your specific repair.
The time required to receive a part can vary depending on its availability and the supplier. However, we always strive to provide accurate estimates and maintain regular communication to keep you updated on any changes or delays.
Payment
We accept various payment methods, including credit/debit cards, bank transfers and cash. For large repairs, we require a deposit upfront.
All charges will be discussed with you before any work begins. We provide detailed quotes and ensure transparency in our pricing. Any additional work required will only be undertaken with your approval.
Yes, we provide detailed invoices for all services performed. These include a breakdown of parts, labor, and any additional charges.
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Service Plans
Yes, we offer service plans that cover regular maintenance for caravans, motorhomes, and other vehicles. Our plans include scheduled inspections and servicing at discounted rates, providing peace of mind and ensuring your vehicle remains in top condition.
Benefits of our service plans include priority scheduling, discounted rates on parts and labour, regular maintenance reminders, and the assurance that your vehicle is regularly inspected and maintained by our expert technicians.
You can sign up for a service plan by contacting us directly or visiting our website. Our service advisors will help you choose the plan that best suits your needs.
Yes, we offer customisable service plans to meet your specific needs. Whether you require more frequent inspections or additional services, our team will work with you to create a plan that fits your requirements.
Our service plans do not require long-term contracts. You can choose a plan that fits your needs and adjust it as necessary. We offer flexible options to ensure you receive the best value and service.
Accessories
We sell and fit a wide range of accessories, including motor movers, solar panels, leisure batteries, levelling systems, Gaslow refillable systems, and air conditioning units, among others.
Yes, our experienced technicians can provide advice on the best accessories to meet your needs and enhance your vehicle’s functionality and comfort.
Yes, all accessories we sell, and fit come with a manufacturer’s warranty. Additionally, our installation services are covered by our standard warranty. Please ask our service advisors for more details.
Additional Information
Depending on the job being carried out, you can wait in our comfortable waiting area with amenities such as free refreshments and reading materials. For larger repairs, your vehicle will need to stay with us, where we will contact you upon its completion.
Yes, after your vehicle has been serviced or repaired, our technicians will provide you with aftercare advice to help maintain your vehicle’s condition and prevent future issues.
Our team consists of highly trained and experienced technicians who are certified in various aspects of vehicle repair and maintenance. They regularly attend industry training sessions and workshops, to stay updated with the latest techniques and technologies.
We follow the recommendations and guidelines from various organisations and trade bodies, suggesting that tyres are changed every 5 years.
It is always recommended that you torque your wheels nuts up before each trip. If the wheels have been removed during a service or repair, they should be rechecked after 30 miles.
We value your feedback and continuously strive to improve our services. You can provide feedback by emailing us or speaking directly with our service manager.
NCC AWS Accrediation
We specialize in the maintenance and repair of touring caravans, motorhomes, and trailers. Our expert technicians handle everything from routine servicing and engine checks to bodywork repairs and damp treatment.
Yes. We offer comprehensive damp repair and water ingress detection services using the latest diagnostic tools. Our team ensures that every issue is accurately identified and effectively treated to protect your vehicle from long-term damage.
Absolutely. Touring Leisure Services is fully equipped to carry out insurance-approved repairs for caravans and motorhomes. We liaise directly with your insurer to make the process smooth and stress-free.
Yes, we do. Our workshop provides professional fitting services for a wide range of accessories, including awnings, solar systems, motor movers, and custom fittings to enhance your comfort and travel experience.
To get an accurate quote, please call us on 0161 464 0144 or email hello@touringleisureservices.co.uk. Our friendly team will discuss your needs and provide a personalized estimate based on your vehicle and required services.