FAQ
General Questions
We specialise in repairing and servicing all types of leisure vehicles, including caravans, motorhomes, campervans, trailers, and horse trailers. Our services cover mechanical repairs, electrical system checks, damp repairs, bodywork, and routine maintenance to name a few!
Our main service centre is located on Bayley Street, Stalybridge, SK15 1PZ. For specific directions and a map, please visit our contact page.
Booking and Scheduling
You can book a service appointment by calling us on 0161 464 0144, emailing us at hello@touringleisureservices.co.uk or using our online booking system through our website.
 We are open from Monday to Friday, 8:00am to 4.3am, and on Saturdays from 8.00am AM to 1:00 PM. We are closed on Sundays and public holidays.
We recommend that you book your service appointment at least 1 week in advance to ensure availability, especially during peak seasons. We do sometimes have emergency slots available, so please contact us for full availability.
Servicing
Our caravan service includes a multi-point inspection covering the electrical 230v mains system, electrical 12v system, fire and safety, gas supply and appliances, water supply, waste and toilet systems, bodywork, damp check, and chassis and running gear. The cost for a single axle caravan service is £195 plus parts.
Our motorhome service includes a multi-point inspection covering the electrical 230v mains system, electrical 12v system, fire and safety checks, gas supply and appliances, water supply, waste and toilet systems, bodywork, damp report, and underbody check. The cost for a motorhome service is £220 plus parts.
We highly recommend servicing your caravan or motorhome annually to ensure that it remains in optimal condition, and to prevent any potential issues.
While our workshop will conduct a basic function and safety check to identify any fundamental safety issues, optional items like motor movers and air conditioning units are not included in a standard caravan service. These optional fitments can be checked, serviced, or maintained as an additional, chargeable service. Please contact us for more details.
Yes, we service a variety of vehicles including trailers, teardrop campers, and horse boxes. Our comprehensive service covers mechanical repairs, electrical system checks, bodywork, and routine maintenance for these types of vehicles.
Damp Repairs
Yes, we specialise in damp repairs for caravans and motorhomes. Our damp repair service involves a 4-stage process.
- Identify where the water ingress is occurring, ensuring that all affected areas are repaired and sealed to prevent future issues.
- Remove any affected wood and timbers.
- Rebuild and replace damaged areas using quality parts and materials.
- The repair must pass through our quality assurance stage to ensure that the repair is in keeping with our high standards
Regular servicing is the easiest way of catching damp early. Our service reports will identify any future potential issues too, which if caught early, could save on costly repairs.
We follow the recommendations and guidelines from various organisations and trade bodies, suggesting that tyres are changed every 5 years.
Preparing for A Service
To prepare your caravan or motorhome for a service, ensure that the vehicle is clean and free of personal items, especially in areas that need inspection like storage compartments and around appliances. Check that all systems (electrical, water, gas) are turned off and provide us with any keys or access codes needed. It’s also helpful to make a note of any specific issues or concerns you have, so our technicians can address them during the service.
Mechanical Servicing
Yes, we offer comprehensive mechanical servicing for motorhomes. Our services include engine diagnostics, oil changes, brake inspections, suspension checks, and more to ensure your motorhome runs smoothly and efficiently.
It is recommended to service the mechanical components of your motorhome at least once a year or every 10,000 miles, whichever comes first. Regular servicing helps maintain performance and prevents major issues. Please refer to your vehicle handbook to check the manufacturer’s recommended service intervals.
Yes, our technicians are highly trained and qualified to work on the mechanical aspects of motorhomes and other leisure vehicles. They have extensive experience and certifications to handle all types of mechanical servicing and repairs.
Yes, we offer pre-trip mechanical checks to ensure your motorhome is in optimal condition before you embark on your journey. This includes checking the engine, brakes, fluids, and other mechanical systems.
Insurance Repairs
Yes, we work with most major insurance companies and can assist you with the claims process. Please provide your insurance details, and any contact details, and we can provide them with the necessary information.
Yes, we can provide a detailed estimate for insurance purposes. Please contact us to arrange an assessment of your vehicle at our service centre.
What are the qualifications and experience of your staff?
Parts and Warranty
: We always try to use genuine parts where possible. If certain parts are obsolete, we will always find a quality replacement from reputable manufacturers to ensure the highest quality repairs and longevity of your vehicle.
Yes, we offer a warranty on all our repairs. The duration and terms of the warranty depend on the type of repair and the parts used. Please ask our service advisors for specific details.
The time it takes to receive a part can vary depending on the part’s availability and the supplier. We strive to provide estimates to the best of our ability, with regular communication on any updates.
Payment
We accept various payment methods, including credit/debit cards, bank transfers and cash. For large repairs, we require a deposit upfront.
All charges will be discussed with you before any work begins. We provide detailed quotes and ensure transparency in our pricing. Any additional work required will only be undertaken with your approval.
Yes, we provide detailed invoices for all services performed. These include a breakdown of parts, labor, and any additional charges.
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Service Plans
Yes, we offer service plans that cover regular maintenance for caravans, motorhomes, and other vehicles. Our plans include scheduled inspections and servicing at discounted rates, providing peace of mind and ensuring your vehicle remains in top condition.
Benefits of our service plans include priority scheduling, discounted rates on parts and labour, regular maintenance reminders, and the assurance that your vehicle is regularly inspected and maintained by our expert technicians.
You can sign up for a service plan by contacting us directly or visiting our website. Our service advisors will help you choose the plan that best suits your needs.
Yes, we offer customisable service plans to meet your specific needs. Whether you require more frequent inspections or additional services, our team will work with you to create a plan that fits your requirements.
Our service plans do not require long-term contracts. You can choose a plan that fits your needs and adjust it as necessary. We offer flexible options to ensure you receive the best value and service.
Accessories
We sell and fit a wide range of accessories, including motor movers, solar panels, leisure batteries, levelling systems, Gaslow refillable systems, and air conditioning units, among others.
Yes, our experienced technicians can provide advice on the best accessories to meet your needs and enhance your vehicle’s functionality and comfort.
Yes, all accessories we sell, and fit come with a manufacturer’s warranty. Additionally, our installation services are covered by our standard warranty. Please ask our service advisors for more details.
Additional Information
Depending on the job being carried out, you can wait in our comfortable waiting area with amenities such as free refreshments and reading materials. For larger repairs, your vehicle will need to stay with us, where we will contact you upon its completion.
Yes, after your vehicle has been serviced or repaired, our technicians will provide you with aftercare advice to help maintain your vehicle’s condition and prevent future issues.
Our team consists of highly trained and experienced technicians who are certified in various aspects of vehicle repair and maintenance. They regularly attend industry training sessions and workshops, to stay updated with the latest techniques and technologies.
We follow the recommendations and guidelines from various organisations and trade bodies, suggesting that tyres are changed every 5 years.
It is always recommended that you torque your wheels nuts up before each trip. If the wheels have been removed during a service or repair, they should be rechecked after 30 miles.
We value your feedback and continuously strive to improve our services. You can provide feedback by emailing us or speaking directly with our service manager.